Last Updated: September 1, 2026
At Natika By Agni, every order is carefully checked and packed before dispatch to ensure that you receive your jewellery in perfect condition.
No Returns or Refunds
All purchases made through our website are final and non-returnable. We do not accept returns, exchanges, cancellations, or refunds once an order has been placed.
Please carefully check the product details, images, size, colour, and other information before placing your order.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 24 hours of delivery.
To report an issue, you must provide:- Your order number- Clear photographs of the product- A continuous unboxing video showing the package from the moment it is openedThe issue will be reviewed by our team. If the product is confirmed to have been damaged before delivery or incorrectly shipped by us, we may offer a replacement or another suitable resolution at our discretion.Claims submitted after 24 hours of delivery or without sufficient proof may not be accepted.RefundsAs our products are sold on a no-return and no-refund basis, refunds are generally not provided.If a refund is exceptionally approved by Natika By Agni, the applicable amount will be refunded through the original payment method, subject to applicable payment gateway and banking processing times.Order CancellationOrders cannot be cancelled once they have been processed or dispatched. Please contact us as soon as possible after placing your order if you need assistance with an order.ImportantBy placing an order with Natika By Agni, you acknowledge and agree to this Return & Refund Policy.For any questions regarding an order, please contact us through our official customer support channels.