1. What kind of jewellery does Natika By Agni offer?
Natika By Agni is a curated jewellery store offering a variety of imitation and fashion jewellery pieces sourced from selected suppliers. Our collection includes different styles, finishes, materials, and designs.
2. Is all Natika By Agni jewellery anti-tarnish?
No. Not all our jewellery is anti-tarnish.The material, finish, plating, and care requirements may vary from product to product. Please refer to the individual product description for specific information about each piece.
3. Is all your jewellery gold plated?
No. Our entire collection is not gold plated.Different pieces may have different materials and finishes. Product-specific details will be mentioned in the respective product description wherever applicable.
4. Is the jewellery suitable for everyday wear?
Wearability depends on the individual piece. Some designs may be suitable for regular wear, while others are better suited for occasional or special occasions.Please check the product description and follow the recommended jewellery care instructions for the particular piece.
5. How should I care for my jewellery?
We recommend keeping jewellery away from water, perfumes, lotions, sweat, chemicals, and excessive moisture whenever possible.After wearing, gently wipe the piece with a soft, dry cloth and store it in a clean, dry place.Care requirements may vary depending on the material and finish of each product.
6. How long will my jewellery last?
The longevity of jewellery depends on its material, plating or finish, frequency of use, exposure to moisture and chemicals, and how it is stored and maintained.As our collection includes different types of jewellery, we cannot guarantee a specific lifespan or duration for the finish of every piece.
7. How long does it take to dispatch my order?
Orders are generally processed and dispatched within 2–4 business days after order confirmation.
8. How long does delivery take?
Once dispatched, orders generally arrive within 4–8 business days, depending on your location and courier service.
9. Will I receive tracking details?
Yes. Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout.
10. Do you accept returns or exchanges?
No. All purchases are final. We do not accept returns or exchanges.Please carefully review the product photographs, description, specifications, size, colour, and other details before placing your order.
11. Do you offer refunds?
No. Natika By Agni follows a no-refund policy.Refunds are not provided for change of mind, incorrect selection, personal preference, or normal wear and tear.
12. What if I receive a damaged or incorrect product?
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 24 hours of delivery.A clear, continuous unboxing video from the moment the package is opened, along with photographs and your order details, may be required to review the issue.If the issue is verified, we may offer a replacement or another suitable resolution at our discretion..
13.Can I cancel my order?
Orders cannot be cancelled once they have been processed or dispatched. If you need assistance, please Contact us as soon as possible after placing your order.
14. What payment methods do you accept?
Available payment methods will be displayed at checkout. These may include UPI, debit/credit cards, net banking, and other supported payment options.
15. What happens if I provide the wrong delivery address?
Customers are responsible for providing accurate and complete delivery information.If a parcel is returned because of an incorrect or incomplete address, refusal to accept the parcel, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.
16. Can I change my delivery address after placing an order?
Please contact us immediately if you need to change your delivery details. Address changes can only be considered if your order has not yet been processed or dispatched.
17. What if my order is delayed?
Delivery timelines are estimates and may occasionally be affected by courier delays, public holidays, weather conditions, or other circumstances beyond our control.If your order is unusually delayed, contact us with your order number and tracking details, and we will assist you.
18. Where can I find product-specific information?
Material, finish, dimensions, colour, plating, and other relevant details will be mentioned in the individual product description wherever applicable.If you have any questions about a particular product before purchasing, please contact us and our team will be happy to assist you.
Still have questions?
We’re always happy to help.
Natika By Agni
Curated with care, chosen for you.